You have questions, we have answers. Whether you need help with your checking account, loan or fraud prevention measures, we have the all the answers to the most frequently asked banking questions. And if you don’t see the answer you’re looking for, feel free to call our Customer Care Center at 781-444-2100 and speak to one of our experts.
A bridge loan is a short-term loan, typically used in real estate to cover expenses before long-term financing.
Your interest rate doesn’t change with a fixed-rate mortgage. In contrast, interest rates change with the market for variable-rate mortgages.
Flex Checking offers many benefits that let you customize your banking experience. This includes credit score monitoring, financial planning tools, a debit Mastercard with cash back rewards, no monthly maintenance fees, free ATMs through full ATM fee reimbursement, plus access to our high-yield savings rate on our GoalGetter account.
Learn more on our Flex Checking page.
No action is required on your part. Your checking account and debit card will remain the same – only the account name will change to Flex Checking.
NB Checking is now known as Flex Checking! You’ll enjoy more benefits than ever, plus access to an exclusive high-yield savings rate on our GoalGetter Savings account… and still no fees.
Please note that your checking account and debit card remain the same—only the account name has changed.
If you find incorrect information on your credit report, contact the company that issues the account or the credit reporting company that issued the report. You can dispute any inaccuracies found on your TransUnion credit report by navigating to the bottom of the Credit Report module and clicking “dispute”.
Credit reports, also knowns as credit files, are composed of the credit-related data a credit reporting company has gathered about consumers from different sources. Credit reports include records of mortgage payments, credit card balances, credit card payments, auto loan payments, and credit inquiries. It may also include accounts that have gone into collections, public records, and other information from government sources.
A credit score is a three-digit number calculated to indicate your creditworthiness. The higher the score, the more creditworthy you are to a lender. A credit score is calculated from the information in your credit report and considers whether you have been making on-time payments, your revolving debt use, the length of your payment history, and other such factors. It’s important to note that your score does not take your age, income, employment, marital status, or bank account balances into account.
You can do this through the NB My Cards app and selecting “Set PIN” or by calling 1-800-992-3808 and following the prompt.
Contact Needham Bank during business hours by calling 781-444-2100 and following the prompt to Debit Card Support. A representative will assist you in resolving the issue.
Contact Needham Bank immediately.
During business hours, call 781-444-2100 and follow the prompt to Debit Card. A representative will assist you in closing your card, reviewing transaction activity for unauthorized transactions, filing a claim if needed, and issuing a replacement card.
After business hours, please call 1-833-337-6075. For International calls, please call 1-614-564-5105.
Yes! As a cardmember, you have access to a host of Mastercard benefits and insurances that save you money and give you peace of mind each time you use your card.
Yes! With your online/mobile banking account or the NB My Cards app, you can set up real-time alerts, turn your card off, establish spending limits and more.
Contact Needham Bank during business hours by calling 781-444-2100 and following the prompt to Debit Card Support. A representative will assist you in resolving the issue.
Log into NB Online Banking, click “Card Services”, and then select “Travel Plans”. You can also do this via the NB Mobile app—under “More”, click “Travel Plans” under Debit Card Services.
Yes! As a cardmember, you have access to a host of Mastercard benefits and insurances that save you money and give you peace of mind each time you use your card. Learn more.
To request a credit limit increase, log into online banking and go to “Card Services”, then “Request a Credit Limit Increase”. Submit the form and we’ll notify you of the decision shortly.
If you do not have an online banking account, please call (781) 444-2100 for assistance.
We’ve created a simplified cash back program so you can receive your cash back rewards without having to lift a finger. Simply use your Unlimited Cash Back Rewards Mastercard to make a purchase, and you’ll automatically receive 1.5% cash back as a credit on your next statement. No need to log in or request the credit—we take care of that for you. And cash back rewards are unlimited, so the more you spend, the more you earn!
The unlimited 1.5% cash back you earn on all credit card purchases will automatically appear as a credit on your monthly statement.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from the Needham Bank online banking or mobile app using just their email address or U.S. mobile number.
Neither Needham Bank nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
Zelle® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number.
To locate your Zelle® QR code, log into Needham Bank’s mobile banking app, click “Send Money with Zelle®”. Next, go to your “Zelle® settings” and click “Zelle® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle® QR code. To receive money, share your Zelle® QR code.
To send money, log into Needham Bank’s mobile banking app, click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.
The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine Needham Bank’s send limits, call our customer service at 781-444-2100.
At Needham Bank, there are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.
